Yosi Health · 2025 to Present · Story outline
Reimagining the Patient Journey
This Yosi Health story explores how experience leadership connects product, people, processes, and strategy. It sits within my role as Head of Experience and Design, leading product vision, design, and research. The narrative below establishes the opportunity and approach; detailed decisions, artifacts, and verified impact still need supporting evidence.
Context
Scheduling, intake, reminders, check-in, and communications span the patient and practice experience.
Opportunity
Connect these moments so the platform supports continuity across the healthcare journey.
My role
Patient and practice experience sit within my product vision, design, and research remit. [NEED FROM LOGAN: project-specific attribution and delivery status.]
Approach
Use shared experience principles, customer research, and design system foundations to examine friction across the journey.
Key decisions and trade-offs
[NEED FROM LOGAN: the decision, alternatives considered, constraints, stakeholder alignment, and Logan’s specific contribution for Reimagining the Patient Journey]
The work: artifacts and systems
Before / current context
[NEED FROM LOGAN: approved, anonymized source artifact with an explanatory caption]
After / proposed direction
[NEED FROM LOGAN: approved product, research, brand, or process artifact; label shipped, in progress, or proposed]
Impact and evidence
Platform scale describes the scope of the role. It is not a measured outcome of this individual initiative.
[NEED FROM LOGAN: verified outcome, baseline, timeframe, sample size, implementation status, and an approved supporting quote for Reimagining the Patient Journey]
What is next?
Explore persistent patient identity, adaptive workflows, and progressive disclosure as future directions.
[NEED FROM LOGAN: lessons learned and what Logan would do differently]